We prioritize customer and promoter satisfaction, and to ensure you have peace of mind, your purchase is backed by our 30-day GOVVI GUARANTEE. If you find yourself less than 100% satisfied, feel free to contact us within 30 days of your first order. We'll be glad to assist you in initiating the refund process for your original order.
Upon receipt of the products, you will be reimbursed 80% of the net cost of the original purchase price less any commissions received on the product or subscription order.
Product(s) being returned must have been personally purchased by you from GOVVI (purchases from other GOVVI independent influencers or third parties are not subject to refund).
The original shipping and handling fees are not eligible for a refund.
Samples, multi-unit purchases, and Limited Time Offers (LTOs) are not eligible for a refund.
Any return shipping/handling fees incurred will not be refunded. Refunds will be credited back to the original payment that the purchase was made. For example, if the purchases were made through a credit card, the refund will be credited back to the same credit card. For purchases made via credit wallet, the refund will be credited back to the credit wallet. For purchases made using Product Credits, the refund will be credited back with Product Credits.
To expedite the processing of your returns, we require that you receive an RMA (Return Merchandise Authorization Number). You will need to contact our customer support to receive this number. You can reach support by using the chatbox in the lower left corner of this website or emailing email@example.com. After you have packed all inventory, accordingly, write the word "Returns" and your RMA # so it is visible on the outside of the box. You will be responsible for covering the return shipping cost.